SMS Privacy & Terms of Service

SMS Privacy Policy

Effective Date: October 26, 2026

Eaton Regional Education Service Agency ("Eaton RESA," "we," "us," or "our") is committed to protecting the privacy and security of our students, families, staff, and community members. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, enroll in our programs, or opt into our communication services, including our SMS messaging programs.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register for programs, fill out forms, subscribe to our communications, or contact us for support. This information may include:

• Contact Information: Name, email address, mailing address, and mobile phone number.
• Student/Family Information: Data required for enrollment in special education, early childhood, or career and technical education programs.
• Communication Records: Copies of your correspondence with us, including SMS opt-in records and messaging history.

2. How We Use Your Information

Eaton RESA uses the information we collect strictly to support our educational mission and operations. Specifically, we use your information to:

• Deliver administrative notices, emergency alerts, and school closure information.
• Provide updates on student services, appointments, and educational programs.
• Respond to your inquiries, support requests, and feedback.
• Manage and improve our educational services and communication platforms.

3. Information Sharing and Third Parties (A2P 10DLC Compliance)

Eaton RESA highly values your privacy. We do not sell, rent, trade, or lease your personal information to external organizations.

Text Messaging / SMS Opt-In Data: Mobile information, including phone numbers and SMS opt-in consent collected for our text messaging programs, will never be shared with, sold to, or distributed to any third parties or affiliates for marketing or promotional purposes.

We may share your information only in the following limited, non-marketing circumstances:

• Service Providers: With trusted service providers who assist us in operating our communication platforms (such as our SMS gateway provider), strictly under confidentiality agreements and solely for the purpose of delivering Eaton RESA communications.
• Legal Obligations: When required by law, court order, or governmental regulation to protect the safety, rights, or property of Eaton RESA, our students, or the public.

4. Your Choices and Opting Out

You have control over how we communicate with you:

• SMS Communications: You may opt out of receiving text messages at any time by replying STOP to any Eaton RESA text message. For more details, please see our SMS Terms of Service.
• Email Communications: You may unsubscribe from non-essential promotional or newsletter emails by following the "unsubscribe" link provided in those emails.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission or storage system is entirely secure, and we cannot guarantee absolute data security.

6. Changes to This Privacy Policy

Eaton RESA reserves the right to update this Privacy Policy at any time. We will post the revised policy on our website with an updated "Effective Date." Your continued use of our services following any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Eaton RESA
1790 East Packard Highway
Charlotte, MI 48813
517.543.5500
Eaton RESA Communications

SMS Terms of Service

This section governs your enrollment in Eaton Regional Education Service Agency (Eaton RESA) SMS (Short Message Service) messaging programs. By opting into SMS communications from Eaton RESA through any web form, enrollment paperwork, phone call or written consent, you agree to these terms.

1. About Eaton RESA SMS Programs

By opting into SMS communications, you agree to receive text messages from Eaton RESA. We may use SMS to communicate with parents, guardians, students, staff and community members for the following purposes:

• Emergency alerts and urgent notifications regarding weather closures, facility updates or campus safety.
• Important administrative updates related to student services, special education, early childhood and career/technical education programs.
• Appointment reminders and scheduling confirmations for meetings, assessments and educational consultations.
• Event invitations and reminders for Eaton RESA-hosted workshops, professional development and community events.
• Informational updates about Eaton RESA educational programs, resources and services for which you have expressed interest.

2. Messaging Frequency & Rates

Messaging frequency may vary depending on the school calendar, your enrolled programs, upcoming events and the nature of your consent. You will not receive unsolicited commercial messages. Standard message and data rates charged by your mobile carrier may apply to messages you receive from Eaton RESA. Eaton RESA is not responsible for any charges imposed by your carrier.

3. How to Opt Out

To opt out of SMS messages at any time, reply STOP to any Eaton RESA text message. You will receive a final confirmation, and no further messages will be sent via text.

You may also opt out by contacting us through one of the following methods:

Eaton RESA
1790 East Packard Highway, Charlotte, MI 48813
517.543.5500
Eaton RESA Communications

Please allow up to five business days to process opt-out requests submitted by phone or mail. Opting out of SMS will not affect your ability to receive other forms of communication from Eaton RESA, including email and standard phone calls, unless you separately opt out of those programs.

4. How to Get Help

For assistance with Eaton RESA SMS programs, reply HELP to any Eaton RESA text message, complete the contact form on this page or call our administrative office at 517.543.5500.

5. SMS Consent & Third Parties

SMS opt-in consent and phone numbers collected for SMS programs are not shared with third parties or affiliates for their own marketing purposes under any circumstances.

Your consent to receive SMS messages from Eaton RESA is specific to Eaton RESA's own educational and administrative communications. It does not constitute consent to receive messages from any other external organization or third-party educational vendor unless you separately provide such consent in a distinct opt-in process that clearly identifies the third party.

6. Supported Carriers

Eaton RESA SMS programs are supported by major U.S. wireless carriers. Carrier support may vary. If you experience issues receiving messages, please contact us at 517.543.5500.